GP Clinics :

Our doctors undertake GP Surgeries Monday to Friday. Surgery times may vary, but mostly the Surgeries run from 9:00am to 11:00am and from 3:00pm to 5:00pm

All appointments are for 10 minutes. We would appreciate if you could discuss one issue at a time. Each problem needs to be looked at separately and piling up problems to bring to the appointment may not be ideal . If you have a complex issue such as a mental health problem, please ask for a double appointment so that your GP can give you more time.

We have locum doctors consulting from time to time. Locum doctors are trained and experienced in the same way as our own doctors. The provide a service that is at par with our doctors.

If you have an ongoing problems, it is best to see one GP who can help you through the issues that you are facing. If you have a chronic or ongoing problem, it would be best to see on of our own doctors, so that you can see the same person again and can provide better continuity of care.

GP Home Visits :

As per current NHS agreements all over the UK, patients do not have an automatic right to have a home visit. It will be up to the GP to decide if a home visit is necessary or not. If you are not granted a home visit, your GP will advice you on how to get medical attention which may include attending the surgery , phoning an ambulance or self care.

 

Performing a home visit take a significant amount of the GP’s time from the practice. Around 5 to 6 patients can be seen in the time it takes to do one home visit.  For this reason, home visits will only be performed you are physically bed bound and unable to travel to the surgery. We may consider visiting in other exceptional circumstances. GP Visiting service IS NOT AN EMERGENCY CALL OUT SERVICE. GP’s will visit at the end of planned surgery or at a time that is suitable and does not disrupt the practice work.

 

Please note that GP’s will not visit because you do not have transport to come to the surgery, don’t have money for a taxi or have other commitments. Home visits will not be done for children, as it is the parent’s responsibility to bring the child to the surgery.

 

The consulting rooms in the surgery are better equipped to deal with medical problems and care given at home may not be appropriate for all problems. It is not possible to perform the required tests in a home setting.

 

We do not perform emergency home visits except in exceptional circumstances , (e.g terminally unwell cancer patients requiring breakthrough pain) . An emergency home visit usually means that the GP to cancel all the patients booked into a surgery and this can be risky and compromises safety in addition to it being an inconvenience to all the people booked into the surgery. If you have an urgent problems and can not wait for a GP to attend, please phone 999.

 

All requests for home visits must be placed before 11am. Any requests after 11am may not be done on the same day.

Minor Surgery

Our doctors are trained to perform minor surgery at the practice. Procedures are performed in our dedicated Minor Surgery Theatre.

These include removal of

  • Sebaceous cysts
  • Lipomas
  • Moles
  • Skin tags & polyps
  • Ingrowing toe-nails
  • Joint injections

Our GP’s are also trained to do the following :

  • Insertion and removal of Implanon
  • Insertion and removal of IUCD (coils)
  • Contraceptive injections

If you wish to have any of these procedures, please book for an appointment with the doctors who can advice the best treatment for the problem.

Telephone Consultations:

Our GP’s can offer you telephone consultations if you require medical advice that does not require an appointment.

 

Please note that the practice staff will take your phone number and the GP will call you back at a specified time. We are unable to connect you to the doctors at the time that you call.

 

If your problem can’t be solved over the phone, your GP may recommend that you come in to be seen in the surgery or to phone the ambulance.

Prescriptions:

You can order your repeat prescription by telephone. Our repeat prescriptions line is open between 9:00 am  and 11:00 am.

* NEW *   You can also order your repeat medications on-line.  You need to be registered for Patient Access.  If you wish to do this, please pop in to reception and we can print off a Patient Access form (with individual PIN numbers) for you to register.

Please allow 3 working days for your prescriptions to be issued and ready for collection. We normally aim to turn them around in 48 hours ( not the same day).

Repeat prescriptions are reviewed by our doctors on a regular basis and you may be asked to come and speak to your doctor about your medications when necessary.

Pharmacy:

We have a pharmacy onsite , so collection of you medications can be done in-house.

 

You are also able to assess a range of medical services from your pharmacist under the Minor Ailments Scheme.

Practice Nurse Clinic

Practice nurses are a great resource to the practice. They assist our doctors to manage the health conditions of our patients.

Practice Nurses are experts in chronic disease management and have received adequate training to help you manage your condition.

Some of our nurse clinics :

  • Asthma
  • Diabetic
  • Cardiovascular
  • COPD Clinics
  • Travel Clinics
  • Immunizations
  • Blood Clinic
  • Well Woman & Family Planning
  • Well Man
  • BP clinic
  • Winter vaccination (flu vaccination)

Our Nurses

Deborah Cross
Karen Collins

Travel Clinics

Lochthorn Medical Centre is an approved center for Yellow Fever Vaccination. We provide up to date travel advice with help from Travax.

We also dispense Malaria Tablets and can provide you about advice on prevention of Malaria.

The following vaccines are available from us :

  • Yellow Fever with certificate
  • Rabies
  • Hepatitis A
  • Hepatitis B
  • Typhoid
  • Meningitis ACWY with certificate
  • Tetanus
  • Diphtheria
  • Polio
  • Japanese Encephalitis

Enquire today about out travel packs.

Health Visitors

Rosie Macquarrie is the attached Health Visitor to the practice. Those needing to get in touch with the Health Visitor are requested to telephone 01387 259944.

District Nurses

District nurses are highly qualified nurses that work in the community. They provide services such as wound dressings, Phlebotomy and administration of medication at a patients home if they are unable to attend the practice.

Midwives

Group of midwives – the Blue Team – are attached to the Practice. A Team member holds an Ante-natal Clinic on Tuesday afternoons at the Centre.
To contact the midwife:

  •  9am – 5pm at The Willows – non-urgent Tel. 01387 246964
  • 24 hour access Maternity Assessment Unit at Cresswell Tel. 01387 241211